Legal
Refund Policy
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Overview
MUTUAL sells digital reveal credits and a monthly Premium membership. Payments are processed securely by Stripe. This policy explains when you can get your money back.
Reveal credits
Unused credits can be refunded within 14 days of purchase. Credits that have already been used to reveal someone are delivered instantly and cannot be refunded. If you used part of a pack, we can refund the unused credits on a pro-rata basis.
Premium membership
Premium renews monthly only while renewal is on. You can cancel renewal anytime from Billing; you keep Premium benefits until the end of the period you paid for. We don't give partial refunds for unused days, except where the law requires it. If you were charged for a renewal you didn't intend, contact us within 7 days and we'll review it.
Billing errors
Duplicate charges, charges for credits that never arrived, or other billing errors are always refunded in full once confirmed.
How refunds work
Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank. Refunded credits are removed from your balance.
Account suspension or deletion
Accounts removed for breaking our Community Guidelines are not eligible for refunds of used credits. If you delete your account, unused credits are forfeited unless you request a refund beforehand.
Your legal rights
Nothing in this policy limits rights you have under consumer protection laws in your country.
Contact
To request a refund, email mutuallovedating@gmail.com from your account email with the date and amount of the charge. We reply within 2 business days.